Privacy Policy
Effective date: January 24, 2026
Genix VA (“we”, “us”, “our”) operates the website www.genixva.com (the “Site”) and provides virtual assistance and lead generation services for our clients. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site or communicate with us.
By using our Site, you agree to the collection and use of information in accordance with this Policy.
1. Who we are and how to contact us
Genix VA
Email: support@genixva.com
Phone: (913) 214-2833
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at support@genixva.com.
2. Information we collect
We may collect the following types of information:
Information you provide directly
Name
Email address
Phone number
Company name and role
Any information you include when you fill out a contact form or communicate with us by email or phone
Service and billing information
Package or service you are interested in or have purchased
Invoices, payment status, and related billing records
Note: Payment card details are processed by third‑party providers (such as payment processors) and are not stored by us directly.
Technical and usage data
IP address
Browser type and version
Device type
Pages visited and basic usage information
This technical information may be collected automatically by our website platform for security and basic functionality.
3. How we collect your information
We collect information in these situations:
-
When you fill in a form on our Site (for example, a contact form).
-
When you email or call us directly.
-
When you use our services, and we create or manage records for you.
-
Automatically, when you browse our Site, through standard website logs and basic cookies used by our website platform.
At this time, we do not use additional third‑party analytics or advertising tools on the Site.
4. How we use your information
We use your information to:
Respond to your inquiries and provide customer support.
Provide, operate, and improve our virtual assistance and lead generation services.
Set up and manage your client account and related records.
Send you important information about your service, including confirmations, updates, and notices.
Send you relevant information or offers about our services, if you have shown interest (you can ask us to stop at any time).
We only use your personal information for purposes connected to running and improving our services, or as required by law.
5. Legal bases and where your data may be processed
Depending on your location, we rely on several legal bases to process personal data, including:
Your consent (for example, when you submit a form).
Contractual necessity (to provide services you request and fulfill our agreements).
Legitimate interests (such as improving our Site and services, preventing abuse, and keeping records).
Our Site is built on a website platform that may store data on servers in multiple locations. Your information may therefore be transferred and stored outside your country. We take reasonable steps to ensure that your data is handled securely.
6. How we share your information
We do not sell your personal information.
We may share your information with:
Service providers who help us operate our business (for example, website hosting, email service providers, CRM or invoicing tools, and payment processors).
Professional advisers, such as lawyers or accountants, when necessary.
Authorities or other parties when required by law, to protect our rights, or in connection with a business transaction (such as a merger or sale).
These parties are only allowed to use your information as needed to provide services to us and are expected to protect it appropriately.
7. Cookies and similar technologies
Our Site may use cookies and similar technologies mainly to:
Help the Site function correctly and securely.
Remember basic preferences.
You can usually set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the Site may not function properly.
We do not currently use additional analytics or advertising tracking tools through the Site.
8. Data retention
We keep your personal information only as long as necessary to:
Provide our services and maintain our relationship with you.
Comply with our legal, accounting, and tax obligations.
Resolve disputes and enforce our agreements.
When information is no longer needed, we will delete it or anonymize it within a reasonable time.
9. Data security
We take reasonable technical and organizational measures to protect your personal information from loss, misuse, and unauthorized access or disclosure.
Because no method of transmission or storage is completely secure, we cannot guarantee absolute security, but we work to protect your data to the best of our ability.
10. Your rights and choices
Depending on your location and applicable law, you may have rights regarding your personal information, such as:
The right to access the personal data we hold about you.
The right to correct inaccurate or incomplete data.
The right to request deletion of your data, where applicable.
The right to object to or restrict certain processing.
The right to opt out of marketing communications.
To exercise these rights, or to ask any questions about your data, contact us at support@genixva.com. We may need to verify your identity before responding.
If specific local laws apply to you (for example, in the EU/UK or certain US states), you may have additional rights under those laws.
11. Third‑party links
Our Site may contain links to other websites that we do not operate. If you click a third‑party link, you will be directed to that site. We are not responsible for the content or privacy practices of those sites and encourage you to review their privacy policies separately.
12. Children’s privacy
Our Site and services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@genixva.com so we can delete it.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective date” at the top.
We encourage you to review this page periodically to stay informed about how we protect your information.
14. How to contact us about privacy
If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:
Genix VA
Email: support@genixva.com
Phone: [your business phone]