Terms & Conditions

Welcome to Genix VA. These Terms and Conditions (“Terms”) govern your use of the website www.genixva.com (the “Site”) and any services provided by Genix VA (“we”, “us”, “our”). By accessing the Site or purchasing our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our Site or services.

 

1. Who we are

 

Genix VA provides virtual assistance and lead generation services primarily for solo and small investors and other small businesses. Our services may include cold calling, lead generation, customer service support, general virtual assistance, marketing support, and related business support services, as described on our Site or in a specific agreement with you.

You can contact us at:

Genix VA
Email: support@genixva.com
Phone: ‪(913) 214-2833‬

 

2. Eligibility and business use

 

By using our Site or services, you confirm that:

You are at least 18 years old.

You are acting on behalf of a business or as a professional, not as a private consumer.

You have authority to enter into agreements on behalf of the business you represent.

Our services are intended for business use only.

 

3. Services and scope of work

 

The specific services we provide will be described in:

The service option you select on our Site, and/or

A written agreement, proposal, or email confirmation between you and us.

You are responsible for providing all necessary information for us to perform the services, including your lead criteria, target markets, scripts (if any), and any special instructions.

We may update or modify our service offerings and pricing from time to time. Changes will apply to new purchases and renewals going forward, not retroactively to a completed billing period.

 

4. Accounts, onboarding, and communication

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To deliver our services, we may ask you for:

Contact and business details.

Access to certain tools or platforms (for example, CRM, call systems, shared folders).

Approval of scripts, call approaches, and lead criteria.

You agree to:

Provide accurate and up‑to‑date information.

Respond within a reasonable time to questions and approvals.

Attend or send a representative to scheduled check‑ins or weekly meetings (if agreed).

Delays in approvals or communication may impact our ability to meet timelines or service guarantees.

 

5. Fees, payments, and billing

 

Unless otherwise agreed in writing:

Services are billed on a prepaid basis, typically monthly.

Payment is due in advance of the billing period, via the methods listed on our Site or agreed with you (for example, card payment or manual invoice).

All prices are listed in USD, unless otherwise stated.

If a payment is late or fails:

We may pause or suspend services until payment is received.

We are not responsible for any impact on your results or timelines caused by late payment.

All payments are non‑refundable, as described in our Refund & Guarantee Policy.

 

6. No refunds & performance guarantee

 

We do not offer refunds or partial refunds. Instead, we may provide a performance guarantee as described on our Site or in our Refund & Guarantee Policy.

In summary:

If we do not reach the agreed minimum performance targets in a billing period, we will continue working at no extra charge until the minimum is met, subject to the conditions in the Refund & Guarantee Policy.

Our guarantee covers our effort and delivery according to agreed criteria, not specific financial results.

For full details, please refer to our Refund & Guarantee Policy, which is incorporated into these Terms by reference.

 

7. Client responsibilities

 

To help us deliver effectively, you agree to:

Provide clear and realistic criteria and approve them in writing before work begins.

Ensure you have the right to contact the types of leads you request and use the data we generate, in compliance with applicable laws.

Cooperate with us by providing timely feedback, approvals, and instructions.

Use any CRM or tracking tools we provide or agree on to monitor activity and results.

Keep your login credentials (if any) confidential and not share them without permission.

If you change your criteria, target markets, or expectations significantly, we may need to adjust timelines, pricing, or guarantees.

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8. Results and limitations

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You understand and agree that:

We work to find and qualify leads or complete tasks according to the criteria we agree with you.

We cannot guarantee that every lead will answer, show interest, or convert into a paying customer or signed deal.

We do not provide legal, financial, or investment advice. You are responsible for your own decisions, due diligence, and negotiations.

Any results, numbers, or examples shown on our Site are illustrative of targets or goals and do not guarantee a specific outcome for your business.

 

9. Cancellations and term

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Unless otherwise agreed:

Your plan renews automatically at the end of each billing period (for example, monthly), until cancelled.

You may cancel future renewals by giving us at least 7 days’ written notice before your next billing date.

Cancellation stops future charges, but does not create any right to a refund of fees already paid.

We may terminate or suspend your access to our services at any time if:

You fail to pay fees when due.

You violate these Terms or applicable law.

You misuse our services or behave abusively toward our team.

 

10. Intellectual property

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Unless otherwise agreed in writing:

We retain ownership of our internal processes, scripts we create, training materials, systems, and tools used to deliver our services.

You receive a non‑exclusive, non‑transferable right to use any deliverables (such as lead lists and call notes) we create for you for your own internal business purposes.

You may not resell, redistribute, or share our proprietary materials or methods with third parties without our permission.

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11. Confidentiality

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Both parties agree to keep confidential any non‑public information obtained from the other in the course of working together, including business strategies, lists, and internal documents.

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12. Data protection and privacy

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Our handling of personal information is explained in our Privacy Policy, which is incorporated into these Terms by reference.

You are responsible for ensuring that your use of our services (and your use of the leads we generate) complies with applicable data protection, telemarketing, and privacy laws in your jurisdiction.

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13. Prohibited uses

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You must not use our Site or services to:

Violate any laws or regulations.

Harass, threaten, or deceive individuals.

Send unlawful spam or unsolicited communications where prohibited.

Attempt to gain unauthorized access to systems or data.

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14. Disclaimer of warranties

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Our Site and services are provided “as is” and “as available”, without warranties of any kind, whether express or implied. We do not warrant that our services will be uninterrupted, error‑free, or that specific revenue or profit will be achieved.

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15. Limitation of liability

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To the fullest extent permitted by law:

Genix VA, its owners, employees, and contractors will not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits or lost opportunities.

Our total aggregate liability for any claim related to our services will be limited to the amount you paid to us for the specific billing period during which the issue occurred.

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16. Governing law and disputes

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These Terms are governed by the laws of the United States and the State of [choose one: Delaware, New York, or Texas recommended for general business] without regard to its conflict of law rules.

Any disputes shall first be addressed through good‑faith negotiation. If not resolved, disputes may be submitted to the courts of the chosen jurisdiction.

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17. Contact

If you have any questions about these Terms, you can contact us at:

Genix VA
Email: support@genixva.com
Phone: ‪(913) 214-2833‬